Returns & refunds
The short version
Every printed part is made to order by me. If a part doesn't fit the vehicle its listing says it fits, or it shows up broken or defective, tell me within 14 days of delivery and I'll make it right with a refund or a reprint, your choice.
What's covered
- Doesn't fit: the part doesn't fit a vehicle listed on its product page.
- Damaged or defective: it arrived broken, or there's a print flaw that wasn't described in the listing.
- Wrong item: I sent the wrong part or color.
What isn't
- Change-of-mind returns. Parts are printed to order, so I can't take back parts that fit and work as described.
- Custom and personalized items, "Oops" blemished parts and items marked Prototype. These are final sale.
- Damage from installation mistakes, modification or wear.
- STL files are digital downloads and can't be returned. If a file is broken or won't open, I'll fix it or refund it.
How to start a return
- Contact me within 14 days of delivery with your order number.
- Tell me what's wrong and include a photo if you can (it helps me fix the design for everyone).
- I'll reply within 2 business days. If I need the part back, I'll tell you where to send it. Return shipping is paid by the buyer.
Refunds
- Refunds cover the item price and go back to your original payment method (card, PayPal or Venmo). Original shipping charges aren't refunded.
- I issue them as soon as we've sorted out the problem, and your bank usually shows them within 5 to 10 business days.
- Prefer a reprint? I'll print and ship a replacement at no charge, usually within 2 to 4 business days.
This policy covers orders shipped within the US. For international orders, message me and we'll work it out. Questions? Get in touch.